Polices - Procedures - Legal Considerations
Services Guidelines and Rates
Dog Walking | Pet Sitting
Please Keep for Your Records – Subject to change without prior notice

One-Time Registration ($25) – Setting you up in your secure Pet Sitting Portal, phone consultations, processing Client/Owner paperwork, a face-to-face meeting with one of the sitters for your area, and the lockbox to retain keys for future pet sitting/dog walking. You may keep the lockbox if purchased for $25. The Registration Fee is due at the Meet and Greet.

If you choose NOT to use the lockbox service, then we require two sets of keys and will be charged a $25 for each time a key pickup/return is required. New Client/Owners will pay in full at time of registration visit (meet and greet). All Client/Owners are required to keep a credit card on file.

Update Fee ($25) – When an existing Client/Owner moves to a new residence, gets new keys or does not provide the keys at the initial consultation, adds a new pet to the household, or requests an optional meeting with a new or substitute sitter.

Dog Walking:
If you work non-traditional hours, please give us a call. We will be happy to walk your dogs too.

15-Minute Quick Potty Break $23 Per Visit

30-Minute Walk $25 Per Visit

45-Minute Walk $34 Per Visit

60-Minute Walk $42 Per Visit

Ask about our VIP Dog Walking Subscriptions.

Pet Sitting Visits

30-Minute Visit - $25 Per Visit
45-Minute Visit - $34 Per Visit
60-Minute Visit - $42 (Most Popular) Per Visit
90-Minute Visit - $56 Per Visit
120-Minute Visit (2 Hours) - $70 Per Visit
150-Minute Visit (2 Hour 30 Minutes) - $84 Per Visit
180-Minute Visit (3 Hours) - $98 Per Visit

Overnight Pet Sitting (10 Hour Stay) - $90

Holiday Pet Sitting: $20 Easter, $20 Memorial Day, $20 Fourth of July, $20 Labor Day, $25 Thanksgiving, $25 Day After Thanksgiving, $25 Christmas Eve, $25 Christmas Day, $25 New Years Eve, $25 New Years Day.

Misc. Billing Fees:
• Late Payment Fee $25 Additional every 30 Days
• Returned Check Fee ($35)
• No Refunds, Credits toward future visits.
• Return Home Early – No Refunds or Credits.
• Credit Card Reversal ($50)
• Credit Cards Charged 5 days prior to the start of any holiday pet sitting.
• Credit Cards Charged 3 days prior to the start of any pet sitting.
• Current Dog Walking payments are due on the 25th month or the beginning of the week's schedule.
• All Client/Owners are required to keep a current credit card on file.
• Cancellation Policy: Midday dog walking cancellations must be received by 8 am that day otherwise full fees apply. Pet sitting requires a 48-hour notice to guarantee you are not charged for the visits.
• Last Minute or Emergency Care Requests Have an emergency or taking a last minute trip? We can accommodate your pets! Last minute or emergency care includes care requested within 72 hours of needed service. An additional $30 flat rate per event (not per visit) is applied to the regular visit rate due to schedule adjustment.

Payment for pet sitting reservations: Are not held until full payment is received by 2 Paws Up Inc or special arrangements are agreed upon by both parties. We accept Visa, MC, Discover, and American Express. Credit Card on file will be charged if payment is not received on or before all services. Payment for services is ALWAYS due in advance (minimum 72 hours). New Client/Owners will pay at the time of registration visit (meet & greet).
 
Legal Considerations
For this document, the terms Client/Owner, Owner, Pet Owner, and Customer are synonymous with the person contracting services for one or more domestic animals.

Payment for pet sitting reservations: Are not held until full payment is received by 2 Paws Up Inc or special arrangements are agreed upon by both parties. We accept Visa, MC, Discover, and American Express. Credit Card on file will be charged if payment is not received on or before all services. Payment for services is ALWAYS due in advance (minimum 48 hours). New Client/Owners will pay at the time of registration visit (meet & greet).
 
Legal Considerations
For the purposes of this document, the terms Client/Owner, Owner, Pet Owner, and Customer are synonymous with the person contracting services for one or more domestic animals.

Payment for pet sitting reservations are not held until full payment is received by 2 Paws Up Inc or special arrangements are agreed upon by both parties. We accept Visa, MC, Discover, and American Express. Credit Card on file will be charged if payment is not received on or before all services.

Payment for services is ALWAYS due in advance (minimum 72hours). New Client/Owners will pay at the time of registration visit (meet & greet).

Services not paid in advance may be canceled or terminated by 2 Paws Up Inc without notice, including before or during the service period. Call the office to make payment arrangements before leaving town.

Unpaid service may be canceled by 2 Paws Up Inc, without notice, including to or during the service period. Call the office to make payment arrangements before leaving town.

Prices increase are subject to change without notice.

Reservations are made to plan sitter availability to Client/Owners. Therefore, Client/Owners returning home early will be required to pay for the reserved amount of time scheduled. No credits or refunds.

No refunds will be made if Client/Owner pays then cancels the pet sitting. All prior monies paid will be applied toward future pet sitting (Within Six months or less). No Refunds.

There is an additional service charge on holidays. 2 Paws Up Inc recognizes the following holidays: New Year's Eve, New Year's Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, Christmas Day. 100% of all holiday service charges are paid to the sitter.

• Holiday Cancellations: If pet sitting is canceled no refund will be given. Only credit towards future service. Credit cards are charged 5 days prior to the start of service during the holidays.

2 Paws Up Inc is not responsible for wilted, dead or otherwise unhealthy plants. 2 Paws Up Inc will work hard to follow your written directions as precisely as possible, but cannot be responsible if the results are not favorable. Please place all indoor plants together on a waterproof surface in plain sight, as your Pet Sitter is not responsible for water damaged areas or missed plants.

2 Paws Up Inc is not responsible for damage to the home beyond the control of the Pet Sitter. This includes, but is not limited to leaks, electrical problems, and acts of nature. In these situations, the company will attempt to contact the customer and then the emergency contact before making a subjective decision on dealing with the problem. All repairs and related fees (including Special Service, emergency service, time, and coordination fees) will be paid by the Client/Owner, or fully reimbursed to 2 Paws Up Inc within 14 days.

2 Paws Up Inc is not responsible for any damage to property of the Client/Owner or others unless such damage is caused by the negligent act of the Pet Sitter. 2 Paws Up Inc accepts no responsibility for security of the premises or loss if other individuals have access to a Client/Owner's home, or if the home is not properly secured, when Pet Sitter arrives.

It is the Client/Owner's responsibility to ensure that 2 Paws Up Inc is provided with the information regarding any friends, relatives, neighbors, or others whom the Client/Owner has given access to the home in their absence including contact information in case of emergency or inclement weather or disaster, natural or man-made.

2 Paws Up Inc will not care for any other pets other than the pets the owners own in their home. We do not allow for neighbors, relatives, friends, associates to bring their pets to one location for the pet sitting.

2 Paws Up Inc is not liable for any loss or damage in the event a burglary or other crime that should occur while under this contract.

Client/Owner agrees to secure home prior to leaving the premises. 2 Paws Up Inc will re-secure the home to the best of its ability at the end of each visit.

See Lockbox Policy.

Client/Owner must have legal rights to place the animals in the care of Pet Sitters, Kennels, and Veterinary Clinics. The Pet Sitter cannot service a home with “visiting” pets or animals that do not belong to the resident of the service site without separate sets of agreement forms, including a Policies & Legal Considerations agreement, accepted and signed by each rightful owner(s), as well as emergency veterinarian information and vaccination records.

2 Paws Up Inc reserves the right to deny service or terminate service for any reason, but especially in the case of safety concerns, financial concerns, unsanitary conditions, inhumane treatment of animals, non-payment of services, or situations that the pet sitter(s) deems inappropriate or uncomfortable.

All other individuals that visit the home (other than 2 Paws Up Inc pet sitters) visiting the home should leave a log of their visits, which will include their reason for being in the home, their name, a contact number, and time of their arrival and departure.

In case of pet sitter(s) personal emergency, family crisis, illness, injury, vacation, or personal leave, Client/Owner authorizes 2 Paws Up Inc to arrange for a backup sitter(s) to fulfill responsibilities as set forth in this contract, without prior notification to Client/Owner. Client/Owner waives the right to a meeting with the person who will fulfill these responsibilities, in the interest of time limitations and due to the fact that the person will not be the Client/Owner's permanent pet care provider. If Client/Owner insists upon meeting with substitute pet sitter(s), the meeting will be arranged if time permits, and may be billed at the rate of a pet sitting visit at the discretion of 2 Paws Up Inc.

2 Paws Up Inc will not answer Client/Owner's land line phone while Client/Owner is away, nor will 2 Paws Up Inc be held responsible for important calls Client/Owner may have missed while absent. Additionally, should 2 Paws Up Inc have to call Client/Owner due to an emergency or questionable situation, Client/Owner may be billed, at 2 Paws Up Inc discretion, for the call, particularly if excessive charges are incurred.

2 Paws Up Inc does not, under any circumstances, agree to job sharing with Client/Owner's relatives, friends, neighbors, or others. Job sharing is defined as having anyone besides 2 Paws Up Inc enter the home with the intention of caring for or interacting with any of Client/Owner's pets, whether with Client/Owner's express permission or not. 2 Paws Up Inc is automatically released from ALL liability, and Client/Owner will be deemed to be in breach of contract in these instances. 2 Paws Up Inc also reserves the right to terminate service AT ANY TIME, in the event of job-sharing, due the liability risks involved, and due to the Client/Owner having breached the contract by allowing the job-sharing to occur. If 2 Paws Up Inc is forced to terminate service due to job sharing, pets will be transported to a veterinarian and or boarding facility for boarding until the Client/Owner returns home. Clint agrees to pay for boarding and other expenses incurred by the veterinarian and or boarding facility. Client/Owner acknowledges that 2 Paws Up Inc will NOT refund Client/Owner for any remaining visits. No refunds or credits.

It is 2 Paws Up Inc policy not to discuss details of Client/Owner's absence with anyone, except in the case of an emergency. Client/Owner may wish to contact the police department and/or their alarm company (if applicable) to inform them of their absence and the presence of 2 Paws Up Inc at the home.

Client/Owner must advise 2 Paws Up Inc of any difficulties previously encountered from neighbors, their children, or their pets in relation to Client/Owner's pets.

Client/Owner agrees to receive the confirmation email for the dates reserved from the pet sitter BEFORE DEPARTING. Client/Owner agrees and understands that 2 Paws Up Inc will not be held responsible or liable if Client/Owner departs without having received email confirmation for pet sitting dates requested. If Client/Owner does not receive email confirmation it is the Client/Owners responsibility to notify 2 Paws Up Inc.

If Client/Owner's trip is extended, Client/Owner agrees to contact 2 Paws Up Inc or the pet sitter. Owner also agrees to notify 2 Paws Up Inc or the pet sitter within 24 HOURS of their return. If you are delayed it is your responsibility to contact us immediately to continue service beyond the reserved pet sitting dates. 2 Paws Up Inc or the pet sitter will reserve the right to continue service, billing the Client/Owner for the additional visits.

Client/Owners with multiple pets (more than 4) are asked to please leave photos of pets, labeled with pet's names, so the sitter can learn all pets names in short order.

Client/Owner agrees to the current fee schedule as quoted by online service request and/or by 2 Paws Up Inc office. For questions about rates, please contact 2 Paws Up Inc office. Rates subject to change without notice due to operating and/or fuel costs.

If Client/Owner has a complaint about services, they must notify 2 Paws Up Inc within 24 hours of their return.

2 Paws Up Inc will photograph and or video Client/Owner's pet(s) for identification purposes, and may use the photo(s) and or videos in our published advertising, social media, and or website. If Client/Owner disapproves, they must notify us within 48 hours of signing this contract.

2 Paws Up will file a claim in court against any Client/Owner who does not pay or turn it over to a collection agency.


Client/Owner is responsible for pet-proofing house and yard, and the security fences/gates/latches; this includes shutting of ALL doors that lead to rooms where the pet does not reside or use. 2 Paws Up Inc is not responsible for any damage, to property where Client/Owner has not properly secured (i.e. rooms that the pet does not reside and or use). 2 Paws Up Inc will not be responsible for the safety of any pets and will not be liable for the injury disappearance, death, or fines of any pet with unsupervised access to the outdoors.

2 Paws Up Inc is authorized to seek any emergency veterinarian assistance needed during visits, at the cost of the Client/Owner, from any veterinarian as chosen by the sitter. However, the company is not responsible for the health/well-being of the animal.

Client/Owner authorizes 2 Paws Up Inc and or pet sitter(s) to transport my pet(s) to a veterinarian in the event of their illness or injury and authorize treatment deemed necessary by the veterinarian. In the event the pet is in need of hospitalization; 2 Paws Up Inc is authorized to leave the pet until the pet can be transported home. If the at-home medication prescribed, 2 Paws Up Inc has my permission to administer the directed dosage. If 2 Paws Up Inc incurs any medical expenses for the pet's treatment, the Customer will reimburse that amount plus transportation fees, as applicable within 14 days. 2 Paws Up Inc/Pet Sitter/Care Taker is authorized to perform care and services as outlined in this agreement. 2 Paws Up Inc/Pet Sitter/Care Taker is also authorized to seek emergency veterinary care with release from all liabilities related to transportation, treatment, and expense should specified veterinarian be unavailable, 2 Paws Up Inc/Pet Sitter/Care Taker is authorized to approve medical and/or emergency treatment (excluding euthanasia) as recommended by a veterinarian. Customer is responsible for paying the veterinarian directly unless this option is not available. If this situation arises, Customer agrees to reimburse 2 Paws Up, Inc for any veterinarian expenses incurred, plus any fees for attending to this need within 14 days.

Animal behavior can be unpredictable. 2 Paws Up, Inc does not accept responsibility or liability for animal behavior, normal or otherwise, which results in injury to the Customer's animal(s) or property. Customer pledges that pet does not have a history of vicious behavior, including biting. If pet is found to have such a problem, Customer agrees to pay for any and all injuries incurred to 2 Paws Up Inc/Pet Sitter/Care Taker, pet or passersby. Further, if a 2 Paws Up, Inc pet care provided is harmed or injured by the Customer's animals, the Customer/owner accepts full responsibility for the cost of any necessary medical attention required by either the 2 Paws Up Inc/Pet Sitter/Care Taker or by the animals. Due to the extreme unpredictability of animals, 2 Paws Up Inc/Pet Sitter/Care Taker cannot be held responsible for any unusual mishaps (i.e., pet's refusal to take medication, escaping from the yard, biting, eating or destroying household items, damage to inside/outside of home, personal injury/accidental death). If Customer requests pet(s) to have outside access, Customer releases 2 Paws Up Inc/Pet Sitter/Care Taker from all liability for loss, injury or death to pet(s). Customer is liable for injury or damage to Third Parties.

Pet Owner is responsible for supplying the necessary, safety equipment/supplies needed for care of their pet(s), including but not limited to a sturdy, well-fit harness (halter, collar, etc…) for walks or in case of emergencies, firmly affixed vaccination tags, ID tags, a lead rope or leash, pooper-scoopers, litter boxes, food, cleaning supplies, medicines, pet food, and cat litter.

Pet Owner authorizes any purchases necessary for the satisfactory performance of duties. Pet Owner agrees to be responsible for the payment of such items, as well as service fees for obtaining items, and will reimburse 2 Paws Up Inc within 14 days for all purchases made.

Pet Owner will be responsible for all medical expenses and damages resulting from an injury to a Pet Sitter, or other persons, by the pet. Customer agrees to indemnify, hold harmless, and defend 2 Paws Up Inc, in the event of a claim by any person injured by the pet.

It is suggested that arrangements be made with someone to evacuate your pets in case of a disaster or weather-related event/crisis/”Code Red”. 2 Paws Up Inc will make every attempt to see to the safety of your pet/care should such events occur, but cannot guarantee it.

In the event of inclement weather, primarily severe storms, flooding/snow/ice conditions etc., or natural disaster or man-made disaster, you will entrust 2 Paws Up Inc/Pet Sitter/Care Taker to use best judgment in caring for pet(s) and home if we are servicing you at the time of inclement weather. If you are aware of a snow or ice storm coming we will not see scheduled pets until after the snow, ice or flood is over and it is safe to drive. Do not leave town assuming we will pet sit. 2 Paws Up, Inc and/or pet sitter will try to carry out your instructions to the best of our ability. The care we provide to our customer's pets and their safety is our first concern. Customer selection of a nearby emergency contact has been requested. The inclement weather plan will be as follows 1) Every effort will be made to drive to your home and your pets taken and crated/confined to the pet sitters home/ facility; 2) The service scheduled may be changed, interrupted, or altered due to circumstances; 3) If it not possible to drive safely to your home, your emergency contact will be notified; 4) You will be notified that the above-mentioned contingency plan has been activated.


Future Services: I authorize this contract to be valid approval for services so as to permit 2 Paws Up Inc, to accept all future telephone, online, mail, text, or email reservations and enter my home without additional signed contracts or written authorizations.

2 Paws Up Inc reserves the right to terminate this contract at any time if the Pet Sitter, in his/her sole discretion determines that the Owner's pet poses a danger to the health or safety of itself, other pets, other people, or the Pet Sitter. If concerns prohibit the Pet Sitter from caring for the pet, the Owner authorizes the pet to be placed in a kennel (or previously arranged locale), with all charges (including but not limited to transportation, kenneling, tranquilizing, treating, accessing, and liability) to be the responsibility of the Owner.

2 Paws Up Inc agrees to provide services stated in this agreement in a reliable, caring and trustworthy manner. In consideration of the services as an expressed condition thereof, the Client/Owner expressly waives and relinquishes any and all claims against the company and its employees, except those arising from negligence.

2 Paws Up Inc/Pet Sitter/Care Taker will attempt to administer medications as directed but cannot be held responsible for complications that arise as a result. Excessively shy cats with medical problems can be a serious risk. If you have such an animal, this must be thoroughly discussed. Under no circumstances, will 2 Paws Up Inc/Pet Sitter/Care Taker service any pet that has any form of contagious illness. This is for the safety of other customers. 2 Paws Up Inc/Pet Sitter/Care Taker requires that all pets have the necessary vaccinations immunizations or titers before service begins, with NO EXCEPTIONS. 2 Paws Up Inc/Pet Sitter/Care Taker is bitten or exposed to any disease or ailment received from the Customer's pet(s) which has not been properly or currently vaccinated, the Customer will be responsible for all costs and damages that may incur.

Client/Owner agrees to notify 2 Paws Up Inc of any concerns within 24 hours of return.

The terms of this document apply to all the pets owned by the Client/Owner, including any and all new pets that the customer obtains on or after the date this document was signed, at any and all locations, the owner designates for service.


This agreement is valid from the date signed and replaces any prior Legal Considerations agreements. Client/Owner agrees to any future 2 Paws Up Inc term changes relayed verbally to the Client/Owner, mailed or emailed in writing to the Client/Owner, or posted on our website.

All dogs will be required to be on leash during outdoor walks. There will be no exceptions.

Please provide us with any changes regarding your pet's care and other pertinent information.

Two working copies of your house keys must be provided before the start of service. If you live in a gated community, you must also provide a gate card, remote control or appropriate access codes. 2 Paws Up Inc we have a “Client Owned Lock Box System” whereby the client maintains control of their keys at all times via a Realtor style lock box which is kept at the client's property. This allows seamless care of your pets by your pet sitter whether for regular service or should you have an emergency or last-minute request that you need to call on us for, as well as coming in handy should you, the client accidentally lock yourself out (you can purchase a lock box at your local big box hardware store as well as online). Please have a key lock box and 2 keys (or sets of keys) ready for us at the meet & greet home visit. The keys and key lock box will remain outside at your home at all times for your sitter to use when caring for your pets. We recommend you keep it outside at all times as this allows for entry by your pet sitter should you have an emergency that you need to call on us for. You can discuss with your sitter the location of the lockbox at the home visit. Should keys become unusable, lock or lock box malfunctions, client fails to leave the lockbox outside or for any other reasons beyond the control of 2 Paws up Inc provider, client authorizes 2 Paws up Inc to employ the services of a locksmith to gain entry into client's home to care for the pets on client's behalf. The client will be responsible for all expenses incurred and reimburse 2 Paws Up Inc upon their return.

If you choose not, to have 2 Paws Up, Inc retain a lockbox, picking up and returning your keys requires two extra trips and there will be a $25 charge per trip for time and mileage. Please check the key and lockbox you provide 2 Paws Up Inc and/or pet care agent. Should keys become unusable, lock malfunctions, Customers fails to leave a key and or lockbox then for any other reasons beyond the control of 2 Paws Up, Inc control, garage code, door code entries do not work client/owner authorizes 2 Paws Up, Inc to employ the services of a locksmith to gain entry into Customer's home on Customer's behalf. Customer will be responsible for all expenses incurred and reimburse 2 Paws Up, Inc upon return.

Please leave your thermostat settings within a normal comfortable range (64-78°). If the house temperature is outside of this range, 2 Paws Up, Inc or pet care agent will adjust the thermostat. This is to ensure the health and comfort of your pets and 2 Paws Up Inc/Pet Sitter/Care Taker during our time of stay.

The owner states that he/she has read this agreement in its entirety and fully understands and accepts its terms and conditions.